Question 1

Are you open? What are the new hours? Are stores operating the same hours?

Accepted Answer

Yes, our hours are  Monday through Saturday: 11 a.m. – 7 p.m.  Sunday: 12 p.m. – 6 p.m.   Some of our stores will have modified hours; we recommend calling them directly.

Question 2

How will I know when or if certain stores and restaurants are open?

Accepted Answer

We recommend calling ahead to see if the store, service, or restaurant you wish to visit is open. Our directory lists phone numbers for our tenants. During your visit, stores and restaurants that are open will likely have “open” or “curbside pickup” signage on their doors and windows.

Question 3

How are you keeping the mall clean?

Accepted Answer

We continue to adhere to CDC guidelines with a cleaning rotation that includes frequent and thorough wipe downs of all public spaces, high-traffic/high-touch areas like mall entrances, food court tables, chairs and counters, restrooms, drinking fountains, trash cans and more.

Question 4

How many people are allowed in the mall at the same time?

Accepted Answer

We are following state guidelines and have taken measures to ensure mall guests are maintaining a safe distance from one another. These include:  floor and door decals reminding guests of social distancing, appropriately distanced furniture in any of our common seating areas. Our tenants are controlling the number of customers in their stores as mandated by the State of Illinois health directive.

Question 5

Are the doors to the mall open early for Mall Walkers?

Accepted Answer

At this time, mall walkers are welcome during regular mall hours:  Monday through Saturday: 11 a.m. – 7 p.m.  Sunday: 12 p.m. – 6 p.m.   All mall walkers must practice social distancing while at the center.

Question 6

Will I need to have my temperature taken before entering the mall?

Accepted Answer

While we won’t be requiring temperature reads, we recommend you test yourself at home and stay home if you’re not feeling well.

Question 7

What health and safety measures are the mall management teams undertaking?

Accepted Answer

Chicago Ridge’s teams will be onsite in PPE and will have their temperature taken throughout the day.  If anyone on our team is unwell, they will stay home from work for 14 days.

Question 8

What are the mall hours?

Accepted Answer

Our mall hours are Monday through Saturday 11 am to 7 pm, Sunday 12 pm to 6 pm. Some of our stores will have modified hours; we recommend calling them directly.

Question 9

What is the mall’s phone number?

Accepted Answer

708-499-0840

Question 10

What is the mall’s address?

Accepted Answer

444 Chicago Ridge Mall, Chicago Ridge, IL 60415

Question 11

Are pets allowed?

Accepted Answer

Only service animals trained and/or licensed to assist and accompanied by persons with disabilities are permitted.

Question 12

How do I contact Security?

Accepted Answer

Security can be reached at any time at 708-372-4145.

Question 13

Is there a lost and found?

Accepted Answer

Yes, visit the Security Desk located in the Food Court or call 708-372-4145 to inquire.

Question 14

Can I purchase gift cards?

Accepted Answer

We do not have a mall-wide gift card program. We encourage purchasing gift cards direct from your favorite retailer or restaurant.

Question 15

How do I contact customer service or mall management?

Accepted Answer

Mall management can be contacted Monday through Saturday 8:30 am to 5:00 pm by visiting the mall office or calling 708-499-0841.

Question 16

Where can I find job openings?

Accepted Answer

Job openings can be found on our Jobs page at shoppingchicagoridgemall.com/jobs.

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